How to bring a change with small steps — an Amazon order
I ordered a book on Amazon. It's a good title, a deep discount.
The book is well-rated, and the price point was a deep discount. Also, the return policy was standard — pickup within 10 days.
The book arrived it is an old stock sent.
I wanted to cancel the order. But surprise, the policy is I have to pack it and send it back at my own cost.
The seller is playing smart.
I connected with Amazon Customer Care over chat, but it does not even give an option of telling what is the right issue.
So I called up the customer care. One has to answer a few questions, and then wait for a while. But the call was smooth.
I had to cancel the cancellation request and get a refund.
I requested the Customer Care executive to raise a complaint against the seller.
I also complained against the seller on Twitter and got a response.
I was hoping to see the seller taken to task.
It is a small effort to clean up the “system”, but I am sure if many of us do our bit change will come.
It does not take much time — may be the same as what it takes for “2 overs in IPL”.
And an additional tip, in case one finds the Chat being a stonewall (as in my case), ask for a direct callback on this link
